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FAQs

  • How big are the neon signs?
  • Stock Clearance Signs: between 24x10" and 37x24" Custom/Business Signs: standard sizes are 24x10" 32x13" 24x24"square 30x17"oval 26x26"circle 31x24" and 37x20" but we can make custom signs up to 5 feet wide. (these oversized signs must ship on a pallet via freight shipping to a commercial address) Click here to show size shape
  • What are the lead times for neon signs?
  • Stock Clearance Signs: 5-7 business days from order date
    Custom/Business Signs: 2-3 weeks from order date
    Outdoor Signs: 3 business days added to each lead time
    (Lead times may vary during the holidays)
  • How Neon Signs are made?
  • Please check here to see the entire process on how we make the signs in USA.
  • Can I pay extra for a Rush Order?
  • Stock Clearance Signs: no
    Custom/Business Signs: yes, if possible, for an additional $99 we can ensure that your sign ships in 3 business days. Please call for confirmation and payment.
    Outdoor Signs: yes, if possible, for an additional $99 we can ensure that your sign ships in 5 business days. Please call for confirmation and payment.
  • Is shipping included in the price?
  • Stock Clearance Signs: No, it is $35 for shipping and handling within the lower 48 states.
    Custom/Business Signs: Yes, shipping within the lower 48 states is free for these made-to-order signs.
    Oversized Signs: Yes, we will add the extra freight charges into you quote for a custom oversized sign.
    (These signs will need to be sent on a pallet via freight shipping to a commercial address)
  • Do you ship your neon signs to locations outside the continental US?
  • Stock Clearance Signs: No, these are available within the lower 48 states only.
    Custom/Business Signs: Yes, we can ship to Hawaii, Alaska, and Canada for an additional fee. Additional taxes and fees may also apply upon delivery in Canada.
    Oversized Signs: No, these are available within the lower 48 states only.
  • Does the sign come with hanging hardware and power supply?
  • Yes, our neon signs have UL listed transformers with a 6' power cord and come with hanging hardware and chain.
  • Where are your neon signs made?
  • Most of our Custom/Business Neon Signs are made to order here in the USA.
  • What is the warranty policy should the sign arrive damaged?
  • Please refer to www.everythingneon.com/warranty-and-shipping-policies.php for warranty information.
  • What colors do NEON signs come in?
  • What color is the brightest?
  • Red & Blue are the most popular and brightest colors.
  • What are the backing options?
  • Most Neon signs come with a standard black plastic backing with top and bottom protective sides which can be substituted for a clear lexan backing upon request. We can also do custom contoured backing for an additional $45. (clear backing is only available for rectangular signs and contoured backing is only available in 24x10, 32x13 and 30x17)
  • Where can I see images of different kinds of backing?
  • Please refer to www.everythingneon.com/neon-backing-options.php page.
  • What is the difference between LED and Neon?
  • Please click here to see the difference between LED and Neon.
  • What is the life expectancy of my neon sign?
  • On average, neon signs last 3-5 years and they can last many more depending on care. You may need to replace the transformer after a couple of years.
  • Can you keep them on all day & night? And if so, will it affect the longevity?
  • You can keep them on 24/7 without affecting the longevity of the sign.
  • What fonts can I use for custom signs?
  • Please refer to www.everythingneon.com/customrequestform.php
  • Can Neon Signs be outdoors?
  • Yes, the up-charge is $195 on standard size signs to have them made to be outdoors. Outdoor signs are in a weather proof, water resistant case and come without a plug, ready to be hardwired into your electric.
     
  • Can I return, exchange or cancel my neon sign order?
  • No, all sales are final. Due to the delicate and custom nature of the product we do not accept returns, exchanges or cancellations.
  • Do you repair damaged signs?
  • We can only repair signs that are originally made by Everything Neon and are under warranty. In some cases you will be sent replacement parts for your sign and will be responsible for making the repairs yourself.
  • How do you pack the Neon Signs?
  • Very carefully. Please refer to How we pack
  • What do I do if my sign is broken?
  • Please refer to the warranty for more information
Please refer to few photos of actual neon signs
FAQs LED
  • How big are the LED signs?
  • Stock Clearance Signs: between 24x10" and 37x20"
    Custom/Business Signs: standard sizes are 20x8" 11x27" 24x24" 27x15"oval 26x26"circle 32x17" and 26x20" but we can make oversized signs up to 60x36 inches. (these oversized signs must ship on a pallet via freight shipping to a commercial address)
    *Fully Animated LED signs may not be available in sizes larger than 37x24
  • What are the lead times for custom/business LED signs?
  • Stock Clearance Signs: 5-7 business days from order date
    Custom/Business Signs: 2-3 weeks from order date
    Outdoor Signs: 3 Days added to each lead time
    (Lead times will increase during the holidays)
    *Fully Animated LED signs may take up to 5 weeks
  • Can I pay extra for a Rush Order?
  • Stock Clearance Signs: no
    Custom/Business Signs: yes, if possible, for an additional $99 we can ensure that your sign ships in 3 business days. Please call for confirmation and payment.
    Outdoor Signs: yes, if possible, for an additional $99 we can ensure that your sign ships in 5 business days. Please call for conformation and payment.
    *Fully Animated LED signs are not available as Rush Orders.
  • Is shipping included in the price?
  • Stock Clearance Signs: No, it is $35 for shipping and handling within the lower 48 states.
    Custom/Business Signs: Yes, shipping within the lower 48 states is free for our made-to-order signs.
    Oversized Signs: Yes, we will add the extra freight charges into you quote for a custom oversized sign.
    (These signs will need to be sent on a pallet via freight shipping to a commercial address)
  • Do you ship your LED signs to locations outside the continental US?
  • Stock Clearance Signs: No, these are available within the lower 48 states only.
    Custom/Business Signs: Yes, we can ship to Hawaii, Alaska, and Canada for an additional fee. Additional taxes and fees may also apply upon delivery in Canada.
    Oversized Signs: No, these are available within the lower 48 states only.
  • Does the sign come with hanging hardware and power supply?
  • Yes, our LED signs have a power supply with a 6' power cord and come with hanging hardware and chain.
  • What is the warranty policy should the sign arrive damaged?
  • Please refer to www.everythingneon.com/warranty-and-shipping-policies.php for warranty information.
  • What color is the brightest?
  • Red & Blue are the most popular and brightest colors.
  • What is the difference between LED and Neon?
  • Please click here to see the difference between LED and Neon.
  • What is the life expectancy of my LED sign?
  • On average, LED signs last 2-4 years and they can last many more depending on care. You may need to replace the power adapter after a couple of years.
  • Can you keep them on all day & night? And if so, will it affect the longevity?
  • You can keep them on 24/7 without affecting the longevity of the sign.
  • What colors do LED signs come in?
  • Green, Red, Blue, Yellow, Orange, Purple & White (please use purple and white sparingly in designs as they do not last as long as other colors)
  • Do you have outdoor LEDs?
  • Yes, the up-charge is $195 on standard size signs to have them made to be outdoors. Outdoor signs are in a weather proof, water resistant case and come without a plug, ready to be hardwired into your electric.
     
  • Do you repair damaged signs?
  • We can only repair signs that are originally made by Everything Neon and are under warranty.
    In some cases you will be sent replacement parts for your sign and will be responsible for making the repairs yourself.
  • How do you pack the LED Signs?
  • Very careful. Please refer to How we pack
  • What do I do if my sign is broken?
  • Please refer to the warranty for more information
Please refer to few photos of actual LED signs
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